Steward/ess Master Course - 3 Day

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Day 1:  Silver Service

• Russian, French & Plate service
• Proper table setting
• Table manners
• Formal meal service
• Buffet service
• Wine decanting & serving
• Coffee service
• Typical breakfast set-up

Day 2: Interior Detailing / Laundry / Valet Services

• Interior detailing (cleaning i.e. marble, china, gold leaf, silver, delicate fabrics, drapes etc)
• Cleaning supplies to use; to avoid
• Scheduling: Chief Steward / ess vs. Steward/ess
• Guest prep / cleaning after guests leave
• Valet services
• Linen & wardrobe care, laundry & dry cleaning
• Tray services (afternoon tea service)

Day 3: Other Services,  Flowers & Bartending

• Intro to Flowers
• Wine & Cheeses
• Champagne & Caviar
• Mixology – Basic Bartending
• Testing for certification

Continuing Education

Chief Steward/Stewardess Certification

• Attributes of a Chief Steward/ess
• Experiences of a Chief Steward/ess
• Assessment of Skills
• Crew Interviewing Techniques & Tips
• Hiring Information
• Rules
• Structure
• Probation Periods
• Evaluations/bonuses
• Scheduling & Time Management
• Communication & People Management
• Team-building Techniques
• Manual & CD

Course is available to anyone at any time but has pre-requisites for certification.

For certification, prerequisites are:

• Completion of the STCW95
• AYI 5 or 3-day Professional Yacht Crew Course
• Test score of 90% or above, including a place setting
• 1 year working aboard a yacht